swerte Frequently Asked Questions

Yes. You must be at least 21 years old to register and play on swerte. This requirement applies to all players regardless of location within the Philippines. Age verification is part of the KYC process and is mandatory before your account is fully activated.

swerte accepts valid Philippine government-issued IDs including the PhilSys National ID, SSS ID, UMID, driver's licence, and passport. Your ID must be valid and clearly show your full legal name and date of birth. Expired IDs will not be accepted. In some cases, a selfie for liveness verification may also be required.

No. Each player is permitted to hold only one swerte account. Creating multiple accounts for the same individual is a violation of the Terms & Conditions and may result in all associated accounts being suspended or permanently closed.

Go to the Login page and enter your registered email address or username along with your password. If OTP verification is enabled on your account, you will also receive a one-time code on your registered Philippine mobile number — enter that to complete the sign-in process.

First, double-check that you are entering the correct email or username, and make sure your caps lock is off for the password field. If you still cannot log in, contact the swerte support team at [email protected] with your registered email address and account details. The team can assist with account recovery, verification issues, or any account restrictions.

swerte accepts deposits in Philippine Peso (PHP) via local bank transfer, Philippine online and mobile banking, and supported e-wallets such as GCash and Maya. All transactions are processed locally in PHP. Credit cards and cryptocurrency are not accepted as deposit methods.

Processing times vary depending on the method used. E-wallet transactions are typically reflected in your account quickly, while bank transfers may take a little longer depending on the sending bank's processing schedule. If your deposit has not appeared after a reasonable time, contact support at [email protected] with your transaction reference number.

Minimum deposit amounts may vary depending on the payment method selected. For the most current and accurate deposit limits, refer to the cashier or payment section within your swerte account after logging in. If you need clarification before depositing, the support team at [email protected] can provide the details.

Yes. All balances and transactions on swerte are handled in Philippine Peso. Withdrawals are processed back to your verified Philippine bank account or e-wallet. Your account must be fully KYC-verified before any withdrawal can be processed. For withdrawal-specific queries, contact [email protected].

swerte does not charge platform fees for deposits. However, some payment providers or banks may apply their own transfer fees on their end — this is outside swerte's control. Always check with your bank or e-wallet provider if you are unsure about their transaction charges before initiating a transfer.

swerte offers a wide range of game categories including slot games, live casino (baccarat, blackjack, roulette, and more with real dealers), sports betting, eBingo, and online poker. You can browse the full selection in the Game Lobby after logging in. Slot titles are also listed in the Slots and Slot Games sections.

swerte covers a wide range of sports markets popular with Filipino bettors — including basketball (PBA and NBA), volleyball, boxing, football, esports, and major international events. Live in-play betting is also available on selected markets so you can place bets while the game is happening.

All slot games and casino titles on swerte use certified Random Number Generator (RNG) technology to ensure that outcomes are random and cannot be predicted or manipulated. Live casino results are determined in real time by physical game equipment — cards, roulette wheels — operated by real dealers. No outcome is ever guaranteed, which is why responsible budget management matters for every session.

Demo or free-play availability depends on the specific game and provider. Some slot titles may offer a demo mode accessible from the Game Lobby without a real-money balance. Live casino games and sports betting markets require a funded account to participate. Check within your account for which titles offer a free-play option.

swerte uses SSL encryption to protect all data transmitted between your device and the platform. Accounts are further secured with OTP (one-time passcode) verification tied to your registered Philippine mobile number, and KYC verification ensures that only the verified account holder can make financial transactions. You can also review recent login activity from your account settings.

If you notice any login from a device or location you do not recognise, change your password immediately from account settings. Then contact the swerte support team at [email protected] to report the suspicious activity. The team can review your access logs and help secure your account, including temporary restriction if needed while the issue is investigated.

A strong password should be at least eight characters long and include a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using your name, birthday, or any information that is easy to guess. Never reuse a password from another website — if that site is ever compromised, your swerte account could be at risk. Use a password manager if you have trouble keeping track of unique passwords.

Your personal information is collected and processed in accordance with swerte's Privacy Policy. Data collected during registration and KYC is used solely for account verification and platform operations. swerte does not sell personal data to third parties. For the full details on what is collected and how it is used, please read the Privacy Policy.

Yes. swerte is fully optimised for mobile browsers on Android and iOS. All features — including account registration, login, deposits, game access, and account settings — are accessible from any modern smartphone or tablet. No special setup is required to play via mobile browser.

Yes. A dedicated swerte app is available for download. Visit the Download page for instructions on how to install the app on your Android or iOS device. The app provides a faster, more streamlined gaming experience compared to the mobile browser version.

The swerte platform is designed to be reasonably lightweight for mobile data connections. That said, live casino and live sports features stream real-time video, which requires a stable connection for the best experience. For slots and standard casino games, a standard mobile data connection is generally sufficient. Using WiFi where available will give you the smoothest overall experience.

Every registered swerte account comes with access to responsible gaming tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available directly in your account settings and are designed to help you stay in control of your own gaming habits. For full guidance, visit the Responsible Gaming page.

Deposit limits can be configured from the responsible gaming section of your account settings after logging in. You can set daily, weekly, or monthly PHP limits that cap how much you can add to your account in a given period. We recommend setting a limit before you start playing — it is much easier to stick to a budget when the system enforces it for you.

Self-exclusion is a tool that lets you temporarily or permanently restrict access to your swerte account. If you feel you need a break from gaming, you can activate self-exclusion from your account settings or by contacting the support team at [email protected]. During a self-exclusion period, you will not be able to log in, deposit, or play. More details are available on the Responsible Gaming page.

No. Gaming outcomes on swerte — whether slots, live casino, or sports betting — are never guaranteed. All games involve financial risk, and the house edge means that the platform will statistically return less than what is wagered over time. swerte is an entertainment platform, not a source of income. Only play with money you can comfortably afford to lose, and never chase losses.