swerte Privacy Policy

1. Overview and Scope

This Privacy Policy describes how swerte collects, uses, stores, and protects the personal information of players who access the swerte platform. It applies to all users who visit the swerte website, create an account, and use any feature of the platform — including games, payment services, and customer support.

By registering an account or continuing to use swerte, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not create or continue to use a swerte account.

This policy applies specifically to players in the Philippines. swerte is an online gaming platform designed for Filipino players, and all data collection and processing described in this document is carried out in connection with the delivery of those services.

2. What Data We Collect

swerte collects personal data from you in two main ways — information you provide directly, and information that is generated automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number) provided during registration.
• Government-issued ID documents submitted for KYC identity verification — such as your Philippine national ID, passport, or driver's licence.
• Financial information associated with your deposit and withdrawal transactions, including the payment channel used (such as GCash, Maya, or Philippine bank transfer) and transaction amounts in Philippine Peso (PHP).
• Communications you send to swerte support, including emails to [email protected] and any messages submitted through the platform's support channels.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and general location data (country and city level).
• Platform usage data including pages visited, games played, session duration, and in-platform navigation patterns.
• Cookie data and session identifiers used to keep your account session active and remember your preferences.

swerte does not collect data that is not necessary for the operation of the platform. The categories above reflect what is needed to deliver a functional, secure, and compliant gaming service.

3. How We Use Your Data

The personal data swerte collects is used for specific, legitimate purposes related to operating the platform and serving players in the Philippines. The table below outlines the main uses:

swerte does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. Where automated systems flag unusual activity, a member of the swerte team reviews the case before any action is taken.

4. Data Sharing and Disclosure

swerte does not sell your personal data to any third party. Your information is only shared in the following limited circumstances:

• Payment processors and e-wallet providers — Transaction data is shared with the payment service you use (for example, GCash or Maya, or your Philippine bank) solely to process your deposit or withdrawal in PHP.
• Identity verification providers — KYC documents may be processed by a trusted third-party verification service to confirm your identity. These providers are bound by strict data handling obligations.
• Legal and regulatory obligations — swerte may disclose personal data to law enforcement, government agencies, or other authorities when required to do so by applicable law, court order, or regulatory requirement.
• Fraud prevention and security — In cases of suspected fraud, money laundering, or other illegal activity, relevant data may be shared with the appropriate authorities as part of an investigation.
• Platform service providers — Technical service providers that support the operation of the swerte platform (such as hosting and infrastructure partners) may have access to data strictly for the purpose of delivering their services. They are not permitted to use it for any other purpose.

Any third party that receives personal data from swerte is required to handle it securely and in accordance with applicable data protection standards. swerte does not transfer your personal data to parties outside of its direct service chain without your knowledge.

5. Data Retention

swerte retains your personal data for as long as your account is active and for a reasonable period after account closure, as required to fulfil legal, regulatory, financial, and operational obligations.

In practice, this means:

• Account information and KYC documents are retained for the duration of your account and for a period following its closure, consistent with applicable record-keeping obligations.
• Transaction records related to deposits and withdrawals in PHP are retained for the period required under financial regulations.
• Support communications are retained for as long as they may be needed to resolve disputes or comply with legal processes.
• Usage and analytics data may be retained in aggregated or anonymised form for longer periods, since it no longer identifies you personally.

When your data is no longer needed for any of these purposes, swerte will take reasonable steps to delete or anonymise it securely.

6. How We Protect Your Data

swerte takes data security seriously. The platform uses a combination of technical and operational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.

• SSL/TLS encryption — All data transmitted between your device and the swerte platform is encrypted in transit.
• OTP authentication — Sensitive account actions, including login and withdrawal requests, require one-time password verification via your registered mobile number.
• Access controls — Access to personal data within swerte is limited to personnel who need it to perform their role. All access is logged and monitored.
• Secure infrastructure — The swerte platform is hosted on infrastructure with industry-standard physical and network security controls.
• Session management — Inactive sessions are automatically terminated to reduce the risk of unauthorised access.

While swerte takes all reasonable precautions, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password and do not share your login credentials with anyone. If you suspect your account has been compromised, contact swerte support at [email protected] immediately.

7. Cookies and Tracking

swerte uses cookies — small text files stored on your device — to support the functioning of the platform and improve your experience. The types of cookies used include:

• Essential cookies — Required for core platform functions such as keeping you logged in during your session. The platform cannot function properly without these.
• Preference cookies — Remember your settings and preferences so you do not need to re-enter them each time you visit.
• Analytics cookies — Collect anonymised data about how players navigate the platform, which helps swerte identify areas for improvement. This data does not personally identify you.

swerte does not use cookies to track your activity across unrelated third-party websites or serve you targeted advertising outside the platform. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of the swerte platform.

8. Your Rights

As a player on swerte, you have rights in relation to your personal data. These include:

• Right to access — You can request a copy of the personal data swerte holds about you.
• Right to correction — If any of your personal data is inaccurate or out of date, you can ask swerte to correct it.
• Right to deletion — In certain circumstances, you can request that swerte delete your personal data. This right may be limited where swerte is required by law to retain certain records.
• Right to restrict processing — You can ask swerte to limit how your data is used in certain situations, such as while a dispute is being resolved.
• Right to data portability — You may request a copy of your data in a structured, commonly used format.
• Right to object — You can object to specific uses of your data where you have grounds to do so.

To exercise any of these rights, contact the swerte support team at [email protected]. Requests will be acknowledged promptly and handled within a reasonable timeframe. swerte may need to verify your identity before processing a data request to make sure it is responding to the right person.

9. Minors and Age Verification

swerte is strictly an adult platform. Services are available only to players who are 21 years of age or older. swerte does not knowingly collect personal data from anyone under this age.

Age verification is a required part of the account registration and KYC process. If swerte discovers that a user under the age of 21 has registered an account, that account will be closed immediately and any associated data will be handled appropriately under applicable law.

If you are a parent or guardian and believe a minor has registered an account on swerte using false information, please contact us immediately at [email protected].

10. Updates to This Policy

swerte may update this Privacy Policy from time to time to reflect changes in how the platform operates, relevant data protection laws, or the services offered. The date shown at the top of this page indicates when the policy was last revised.

When material changes are made, swerte will take reasonable steps to notify active account holders — for example by displaying a notice on the platform or sending a message to your registered email address. Continued use of swerte after an updated policy has been posted means you accept the revised terms.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to the swerte team at [email protected]. We are here to help and will respond to all privacy-related queries as promptly as possible.

For matters related to your account access and gameplay rules, please also review the Terms and Conditions and our Responsible Gaming page.